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Here are the answers to the most frequently asked questions about Rental Rewards.

General
Benefits
Fees and Charges
Change of Details
Cancellations, Late and Rejected Payments

General

1. What is Rental Rewards?
Rental Rewards provides a service for Tenants to make rent payments to any Real Estate Agent in Australia. Payment options such as bank account, credit card or debit cards are available.

2. Will I have to cancel how I currently pay rent?
Yes. Once you submit a Registration Form, you need to make the necessary arrangements to terminate any other payment authorities you may have set up prior to registering with Rental Rewards.

3. Can I pay my rent to my Real Estate Agent by Rental Rewards?
Rental Rewards has unique facilities that allows tenants to pay rent to any Real Estate Agent in Australia using your Credit/ Debit Card. We process your rent payments in the same way as other payment methods however with us you pay the easy & rewarding way.

4. Can I make payments with Rental Rewards from my cheque or savings account?
In addition to Credit/Debit Card payments, Bank account rent payments can also be made to Real Estate Agents all over Australia. All payment methods available will be displayed on your online registration form when you set up your rent payments.

5. What is the easiest way to pay rent?
'Set & Forget' is the easiest way to pay – you will never have to think about paying your rent again. Rental Rewards will automatically pay your rent with your nominated credit card when it is due.

6. Does Rental Rewards automatically deduct payments?
If you selected 'Set & Forget', Rental Rewards will automatically pay your rent when it's due. If you choose Rent Reminder & Payments, you must authorise every payment either via a reply SMS or email.

7. Can I split my rent payment with another tenant?
Yes. All tenants should complete separate registration forms and nominate the proportion of rent each tenant will be paying.

8. How long after my payment has been made will my Agent receive my rent?
Rental Rewards forwards payments to your nominated Real Estate Agent on the next business day after the payment clears your account. Payments by American Express and Diners Club can take up to 24 hours longer to longer settlement times. Bank Account payment can also take up to 3 banking days due to the bank funds clearing process.
To take account of bank processing times, some Tenants opt to set up their payments a few days earlier than specified in their lease agreement. All payments made after 4.30pm AEST will be processed the following business day.
To update your next payment date, click here.

9. How do I know if my rent has been paid?
With 'Set & Forget' payments, you can assume your rent has been paid unless you receive notification from Rental Rewards. For the Rent Reminder & Payment Service, when you authorise your payment with a reply SMS/email you will receive a payment confirmation message. You can also check all previous payments at any time by logging in with your member number and password.

10. Can I make payments immediately (e.g. bond and initial rent) to my Real Estate Agent?
You can make any initial or one-off payments such as these with your credit/ debit card direct to your Real Estate Agent. Then complete a tenant registration form to set up your subsequent ongoing rent payments.

11. Will I receive membership details when I register to Rental Rewards?
With Rental Rewards your membership number and details are sent to you via email. If you don't have an email address, a membership card and letter will be sent.

12. Are Rental Rewards credit card payments treated as cash advances?
No, all Rental Rewards credit card payments are processed in the exact same way as any other purchanse you make. This means that you benefit from up to 55 days interest free, the ability to earn credit card reward points and all the other credit card benefits.

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Benefits

13. What are the benefits to me of using Rental Rewards?
– Easy & Convenient Payment Options
– Pay By Bank Account, Credit Card or Debit Card
– Save Time & Hassle - Enjoy Peace Of Mind
– Receive FREE SMS/Email 'Rent Reminders'
– Earn Points & Extra Benefits - Pay By Credit Card
For more details about the many Rental Rewards benefits, click here.

14. Will I earn bonus credit card reward points?
Depending on your card issuer, you may be also able to earn bonus points.

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Fees and Charges

15. What fees are there?
Full details of applicable fees are included on your Tenant Registration Form.

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Change of Details

16. What happens if I change properties and/or Real Estate Agents?
With Rental Rewards, you can pay rent to any Real Estate Agent in Australia. Simply login to www.rentalrewards.com.au and update your details. If you have a problem updating these details, feel free to contact us.

17. What do I do if I want to change my payment method?
Simply login to www.rentalrewards.com.au and update your details. If you have a problem updating these details, feel free to contact us.

18. What happens if the rent amount is increased?
Simply login to www.rentalrewards.com.au and update your details. If you have a problem updating these details, feel free to contact us.

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Cancellations, Late and Rejected Payments

19. What do I do if I want to stop paying my rent with Rental Rewards?
Call (02) 9556 7556.

20. What do I do if I decide to pay my rent late or not pay it at all?
Contact your Agent. Rental Rewards will not notify your Agent on your behalf.

21. What happens if a payment through Rental Rewards is rejected?
If a payment is rejected for any reason, you will receive a message advising you to contact Rental Rewards to organise your payment. Before you do, check with your payment provider to ensure that everything is in order.

22. Will I incur a charge if a payment made through Rental Rewards is rejected?
If you pay rent with your credit/debit card, you will not incur a charge for rejected payments. If you pay rent via a bank account, you will incur a charge of $15 when a rejected payment occurs.

23.What happens if I have multiple bank account rejections?
If you have 2 bank account rejections in a row, your Rental Rewards account may be suspended and you should contact us ASAP.

24. What happens if my credit card has expired?
Simply login to www.rentalrewards.com.au to update your card details.

25. What happens if I lose my credit card or I get a new one, resulting in a new card number?
Simply login to www.rentalrewards.com.au to update your card details.

26. What do I do if I have forgotten my login number or password?
Simply click here.

27. What happens if I vacate the property at such a time that only a portion of the total amount of rent due is payable?
Find out from your Property Manager what amount is due and then login to update your payment amount or make a one-off payment. If you are moving to another agent, you can update your Agent details after your last payment.

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