SUPPORT – Contact Us

FAQs     Contact Us

We've designed our service so you can manage your rent payments online 24 / 7 and:

  • Check your payment history
  • See when your next payment is due
  • Change your payments
  • Update your personal details
  • Receive answers to common questions

Due to increased volumes through the popularity of our payment service and to ensure you get the information you need ASAP, we ask that you use our online services.

  • Login now to check or update your details – click here.
  • Forgot your login and/ or password? – click here.

Checking on a Payment Status?
To check on recent payments, simply login here. Remember, all payments are sent to your Agent on the next business day after they completely clear – for more clearing time info, click here.

Moving Property or Real Estate Agent?
No problem - you can pay rent the easy and rewarding way by credit card to any Agent with us. When you move, we move! Simply login and update your details... click here.

Need to Update Your Details or Make a one-off Payment?
You can update all your payment details, make one-off payments, check recent payments and more online. For your security, bank/card details cannot be updated by email or phone – login to update.

Haven't received a SMS/Email reminder or confirmation?
Check your SPAM folder. Alternatively, login to check your contact details and payment history. If your payment is missing, simply login and click on ‘Pay Rent’.

Want To Stop Rent Payments?
To stop your rent payments, call (02) 9352 3118.

Have a different Query or Request?
Before you email us and to get your answer quicker, check our Frequently Asked Questions or login above.

Privacy
Our Privacy Policy & Notification may be found here. It has important information we are required to notify you about how we manage your personal information.

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