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New rental laws introduced

Renters in Queensland, New South Wales and Victoria must now be offered an easily accessible, fee-free option to pay rent. Here is what changes for agents, and how Rental Rewards helps you stay compliant.

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What the new laws require

Rental laws recently introduced in Australia mean tenants in Queensland, New South Wales and Victoria must be offered an easily accessible, fee-free way to pay their rent.

Real estate agents need to make sure their payment systems comply with these laws, while still collecting rent efficiently.

When the laws take effect

Queensland30 September 2024

New rental law came into effect.

New South Wales31 October 2024

New rental laws came into effect.

Victoria1 November 2025

New rental laws expected to take effect.

Rental Rewards is here to help you navigate the change

With Rental Rewards you can comply with the new regulations and keep every benefit our service provides:

  • Fully automated, seamless rent collection.
  • Multiple payment methods. Give tenants the flexibility to pay the way they like, including PayTo, bank account payments, PayID and credit card. See ways to pay.
  • Automatic reconciliation and bank account verification. Read more about bank account verification.
  • Your choice of collection style. Set up automatic direct debit payments with ‘Set & Forget’, or remind tenants to pay by SMS or email with ‘YesPay’.
  • PCI DSS Level 1 compliant, with a no-chargeback guarantee. See security.
  • Rewards for your tenants, with Ambassador Card offers.
  • Superior service. We take care of everything for you, from onboarding and implementation to customer support for your tenants.

We are here to support you through this transition and look forward to helping you navigate the changes with ease. To learn more, book a demo with our team.

Make sure your rent collection is compliant

Book a demo and see how Rental Rewards keeps a fee-free option in front of every tenant.

Book a demo

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