NSW Legislation Resource Centre
Everything NSW agents need to offer tenants a fee-free way to pay rent, in one place.
What changed: from 19 May 2025, new legislation in New South Wales requires landlords and agents to offer tenants a fee-free and accessible way to pay rent. This includes payment methods such as bank transfers and Centrepay, so tenants are not forced to pay extra charges just to meet their rental obligations.
How Rental Rewards helps you comply
We're here to make compliance easy. Our platform already includes a PayTo option that qualifies as a fee-free method under the new rules. It also offers:
- Faster settlements
- Automatic reconciliation
This page gives you everything you need to prepare:
- Ready-to-use communication templates for tenants
- Legal reference points to understand your obligations
- Step-by-step guides on enabling PayTo for your rental portfolio
Agent resources
NSW Legislation Factsheet
A summary to help agents understand the latest changes to the NSW rental laws. These changes took effect on 19 May 2025.
Email Template for Tenants
Want to offer your tenants a fee-free option like PayTo? Use this email template to build your communication.
Agent Reference Guide
Helps you prepare tenancy applications, lease agreements and applicant acceptance emails, with example wording you can adapt to your documents.
Tenant resources
Share these guides with your tenants.
Quick Start PayTo Guide
A step-by-step guide to help new tenants add PayTo as their payment method.
Centrepay Tenant Guide
An information guide for tenants who want to use Centrepay for future rent payments.
Ready to switch on PayTo?
Already a Rental Rewards agent? Let us know and we'll step you through it.