Rental Rewards – Agent Terms and Conditions

Updated October 2024

1. DEFINITIONS (AS USED IN THIS AGREEMENT)

Commencement date means the date of this agreement or such other date as the parties may agree in writing.
Customer means any person with whom you engage in a business transaction requiring payment to you including tenants, landlords, vendors and other parties.
Customer’s account means any credit, debit, bank account or any other payment method nominated by the customer that facilitates the customer to make payments to you, or for Rental Rewards to debit payments payable to you
Customer authorisation means a form of authority provided by your customer to authorise you to charge the
customer’s account.
Beneficial Owner A beneficial owner is an individual who ultimately owns or controls an entity such as a company, trust or partnership. ‘Owns’ in this case means owning 25% or more of the entity. ‘Controls’ in this case means having
the power to make decisions about the entity’s finances and operations.
Authorised Representative A person who is authorised to sign this contract on behalf of the Agent and who is in a position to assert significant influence over, or substantively stand behind the actions of the Agent.
Card Scheme means a central payment network (e.g., Visa, Mastercard or American Express) that uses credit and debit cards to process payments.
Card Scheme Rules means the rules, regulations and standards which regulate participants in a Card Scheme.
Landlord means a landlord for whom you act as agent.
Month means a calendar month.
Nominated trust bank account means the bank account nominated by you in your agreement with us for the purpose of receiving deposits under clause 2.6.
Nominated business account means the bank account nominated by you for payment of any fees to us.
Online payments page or WebPay means an online payment facility that may be available to you to process and/or collect rent and other payments during the course of this agreement.
PayTo means a payment method via the NPP that allows your customers to authorise and control payments (including through variations or suspensions) to you from their bank accounts through a PayTo Mandate.
PayTo Mandate means an authorised payment mandate or agreement that you have with your customer.
Privacy law means all legislation, principles, and industry codes and policies regulating the handling of personal information including the Privacy Act 1988 (Cth) and the National Privacy Principles contained in schedule 3 to
that Act.
Rental Rewards or Rental Rewards Program or We/Us means the program developed by ZenPay Pty Ltd t/a Rental Rewards (ACN 056 881 942. ABN 63 056 881 942) for the processing of payments.
Rent in relation to a tenant, means the rent described in that tenant’s Tenants registration form (TRF) or customer authorisation, being the rent payable or due to you by that tenant. For the purpose of this agreement, it also includes any other payments made to you by your customers and/or processed by you.
Review date means the date that is 1 year after the commencement date and each subsequent date occurring one year thereafter.
Surcharge means the convenience fee or customer fee or surcharge in the Tenant Registration Form, customer authorisation or Online Payment Page.
Tenant means a person who has an agreement relating to the payment of rent with you or a landlord for whom you act as agent.
Tenants Registration Form or TRF means an agreement between a tenant and us whereby the tenant or customer agrees to participate in the Rental Rewards.

2. COLLECTION AND PAYMENT ARRANGEMENTS

2.1 You appoint us as your agent for the purpose of receiving rent or any other payments due to you using a customer’s account. This appointment is limited to the performance by us of acts necessary to receive these payments from your customers. We are not authorised to act on your behalf in any other capacity or to bind you in any other way.
2.2 You acknowledge and agree that:

a) we are not a collection agent;
b) we are not responsible for collecting rent or liable if a customer fails to pay rent due to you or your principal;
c) we are not obliged to do anything in addition to stated tasks to recover outstanding rent, participate in or resolve any dispute between you and a customer or levy any charges that you may wish to impose on a customer;

d) this agreement does not alter your relationship with the customer in any way other than by nominating us as the recipient of money that is otherwise payable directly to you by the customer; and
e) this agreement does not oblige us to deal with your customers or with account holders except to the extent necessary to receive payments from them.

2.3 You must execute any documents reasonably required by your bank or us to give your customers permission and authority to pay their rent to us as your agent.
2.4 The Tenant Registration Form obliges the customer to pay the surcharge and any other applicable fees when utilising the Rental Rewards.
2.5 This agreement applies whenever customers make rent and other payments to you using a customer’s account. When you process and/or accept payments from customers via the online payments page, you may be able to pass the surcharge onto the cardholder or to absorb the fee by selecting an option within the section ‘Apply Convenience Fee?’.
2.6 We will cause the rent and other payments received by us from a customer to be transferred to your nominated trust bank account one business day after we receive it as cleared funds.

3. CARD SCHEME & PAYMENT ACCOUNT PROVISIONS

3.1 You agree to the below in relation to the various payment methods offered to your customers in relation to their customer account:

a) equally accept customer transactions and to not unfairly preference or discourage the use of any payment account, method, or Card;
b) have a fair, equitable and reasonable refund policy that is in accordance with industry standards and disclosed to your Customer at or before the time of purchase;
c) accept payment accounts or Cards subject to the provisions of Card Scheme, processor or acquirer rules, provisions, or industry specific requirements.
d) authorise us to submit transactions to, and receive settlement from, Card Schemes, processors, banks, or acquirers on your behalf;
e) remove payment account, method or Card identification, logos and decals from your website, systems, and premises upon the termination of this agreement or our provision of that payment account or Card to you;
f) not have libellous, defamatory, obscene, pornographic, or profane material, or any instructions on your website that may cause harm to any individuals or to brands associated with the operators of the payment accounts, methods, or Cards;
g) confer on Card Schemes the third party right, but not the obligation, to enforce the terms of this agreement as necessary to protect the Card Schemes’ brands;
h) indemnify Card Schemes against any liability or loss that they may suffer or incur arising from a breach by you of this agreement;
i) Card Schemes, their affiliates, agents, successors, or assigns not being, in any event, liable to you for any damages, losses, or costs incurred, including incidental, indirect, speculative, consequential, special, punitive, or exemplary damages of any kind (whether based on contract, tort, including negligence, strict liability, fraud, or otherwise, or statutes, regulations, or any other theory), arising out of or in connection with the agreement; and
j) us disclosing transaction and other data about you to Card Schemes, processors, or acquirers to enable us and them to operate and promote services, perform contractual obligations, report and analyse data, and for other lawful purposes.

3.2 You acknowledge that due to Card Scheme Rules, where your card volumes exceed, or are reasonably expected to exceed, $1,000,000 per annum with either Visa or Mastercard:

a) you may be required to enter into a Tri-Party agreement, that will be provided to you, between you, the acquirer and us in respect of all card transactions processed by the third-party acquirer that will be mentioned in the Tri-Party agreement; and
b) we will be the provider of the services to you.

3.3 If we process a transaction on your behalf, we are not warranting that:

a) The transaction is valid

b) The identity of the Customer is correct; or
c) The customer is creditworthy

3.4 You acknowledge that you’re responsible for any loss that you incur in connection with the cancellation, suspension or pausing of a PayTo Agreement by you or your Customer.

4. TERM & AMENDMENTS

4.1 This initial agreement will commence on the Commencement date and continue until it is terminated in accordance with this agreement. Upon reaching the Review date, this agreement is automatically renewed on its then current terms for a period equal to the original agreement unless either party provides 14 days written notice to the contrary prior to the Review date.
4.2 We reserve the right to vary or amend any term of this agreement and any change will be effective from the date that we post the change on the Rental Rewards/ PropertyPay website, and you shall be deemed to accept this variance or amendment unless we receive written notice to the contrary within 14 days of the date of the posting of the notice.

5. RESPONSIBILITIES

5.1 Our responsibilities:
During the term of this agreement we must:

a) handle all enquiries from you about the operation of the Rental Rewards;

b) handle all enquiries from your tenants participating in the Rental Rewards about the operation of the Rental Rewards;
c) provide efficient payment methods to your customers to facilitate the efficient payment of rent and other payments due to you;
d) receive rent and other payments on your behalf;

e) provide an online payment mechanism, WebPay, for you to accept and/or process rent and other payments due to you;
f) transfer funds, once cleared, due to you to your nominated trust bank account;
g) provide a reconciliation file for monies deposited in your nominated trust bank account;
h) use reasonable efforts to provide rent reminders by Email and/or SMS messaging to customers participating in the Rental Rewards in order to encourage and facilitate the efficient payment of rent;
i) use reasonable efforts to provide payment failure notifications by Email and/or SMS messaging to customers participating in the Rental Rewards to encourage payment via alternative methods.

5.2 Your responsibilities:
During the term of this agreement, you must:

a) notify us in writing if you wish to change your nominated trust bank account or your nominated business account;
b) ensure the Tenant Registration Form is correctly completed by you and the tenant;

c) immediately deliver completed Tenant Registration Forms after they have been completed;
d) when using the agent online payments page, agree to that facility’s stated terms & conditions;
e) ensure that you hold customer authorisation from the customer for any one-off payments you process via the agent online payments page;
f) disclose your participation in the Rental Rewards to any principal if the payment of rent due to those principal results in a benefit under the Rental Rewards;
g) provide to us and authorise usage by us of your logo or similar branding in conjunction with the Rental Rewards.

6. TERMINATION

6.1 Either party may terminate this agreement by giving us a written notice 14 days prior to the Renew date.

6.2 Either party can terminate this agreement by giving a 14 days’ notice if:

a) The other party fails to make any payment due under this agreement when due and that failure continues for a period of 5 days from the date of receipt of a notice requiring them to remedy such failure; or
b) Either party has breached or failed to perform any of their material obligations, other than payment obligations, under this agreement and where that breach, or failure is incapable of remedy and it continues for a period of 14 days from the date of receipt of a notice requiring the other party to remedy such breach or failure; or

c) Either party becomes insolvent.

6.3 Liability for termination:

a) Termination of this agreement under clause 6.2 will be without prejudice to our respective rights (including the right to damages) at law or in equity.

b) Termination of this agreement under this clause will be without liability for either party in respect of the relevant event but will not affect a party’s rights in relation to any breach of this agreement prior to the termination.

c) All amounts payable by you or us should be paid in full upon termination of this agreement.

7. INDEMNITIES

7.1 We indemnify you against any liability or loss that you may suffer or incur arising from a breach by us of our obligations under this agreement.
7.2 You indemnify us against any liability or loss that we may suffer or incur arising from a breach by you of your obligations under this agreement. This indemnity includes any liability or loss that we are liable for to a third party including a sponsor of a bonus points program that you participate in arising from a breach by you of your obligations under this agreement.

8. PRIVACY

You agree to comply with the applicable privacy laws which are binding on you. Rental Rewards ‘privacy policy’ (as varied from time to time) is available on the Rental Rewards website www.rentalrewards.com.au. Without limiting the operation of the Rental Rewards privacy policy, you expressly authorise Rental Rewards to verify your Beneficial Owner’s details and verify against 3rd party agencies as applicable from time to time.

9. DISPUTED PAYMENTS, CHARGEBACKS & REFUNDS

9.1    You must exercise care and take reasonable precautions to prevent fraudulent, illegal, reversed or disputed payments from occurring.
9.2    As you are the beneficiary of funds collected by us, the supplier of goods and services to the customer and the party privy to relationships with the customer, you bear all responsibility and liability for any reversed or disputed payments or other form of recovery of funds by us. You indemnify and hold us harmless from and against all claims, costs, liabilities and expenses suffered or incurred by us as a result of us being obliged, for any reason, to refund or reverse payments before or after the corresponding amount has been remitted to you.
We will promptly notify you if a payment is refunded by us, or if we receive notice of a disputed payment that might lead to such refund. You must provide the necessary documents to us outlined in our notice to you including a clear customer authorisation.
9.3    Rental Rewards will represent the documents provided on your behalf and a disputed payment or chargeback will be successfully refuted if the applicable financial institution(s) accept such documents. Should the disputed payment or chargeback not be refuted, you will need to resolve the matter directly with your customer.
9.4    If we receive notice of a disputed payment and/or are required to refund or reverse all or part of any payment to a customer, or such a refund is debited or otherwise withdrawn from our account, then:

a) we will be discharged from any obligation to remit that amount to you; and

b) you must reimburse us for that amount and/or we may set off such amounts from any payments due to you and/or deduct amounts from your nominated trust bank account and/or nominated business account.
c) If you pay money to us in accordance with 9.4(b) and we subsequently recover funds from the customer, then we will hold the amount recovered in trust for you or deposit it in your nominated bank account

9.5 You represent and warrant to us that you hold all statutory licences and authorities necessary for the collection of payments. You acknowledge that we are not providing any payment facility in addition to our stated services.

10. FEES

10.1    You authorise us to credit and debit your nominated trust bank account and/or nominated business account in accordance with the terms and conditions set out within this agreement.
10.2    You authorise us to credit and debit your nominated trust bank account and/or nominated business account in accordance with the terms and conditions set out within this agreement.
10.3    We will process any applicable service fees payable by you on or around the twelfth business day of every month.
10.4    You authorise us to debit your nominated trust bank account and/or nominated business account or recover through other means any previously credited amount that was subject to banking, system or human error and notified as such to you.
10.5    Should the debiting of any payment due by you under this agreement be unsuccessful, we will retry debiting after an additional 5 business days. Should any amount due remain unpaid by this time, we will attempt to contact you, and we reserve the right to immediately withdraw our services and/or to off-set any amounts due against any funds due to you.