Raine and Horne – Case Study

June 27, 2024

In an increasingly crowded Australian property market filled with legislation changes, real estate agencies can no longer rely on traditional processes. Operational efficiency, improved customer experience, and payment speed and security now define competitiveness. Recognising this shift, the Raine & Horne Group partnered with Rental Rewards to modernise and strengthen its rent payment processes.

About Raine & Horne

Founded in 1883, Raine & Horne is one of Australia’s most established and respected real estate brands. With a nationwide network of offices specialising in residential sales, property management, commercial real estate and rural property, the group is known for combining local market expertise with the strength of a global brand. Operating in an increasingly competitive and digitally-driven property landscape, Raine & Horne continues to prioritise operational excellence, innovation and customer-centric solutions to better support both property owners and tenants.

Why Rental Rewards?

“We chose Rental Rewards because it has a known brand, significant market presence, better offering than other solution providers and is more trusted”

"We thought the main challenge during the changeover to Rental Rewards would be communicating the changes to tenants. Documents, templates and the on-site and on-phone support provided by the Rental Rewards team reduced the risks and potential impact of these changes, resulting in a smooth transition. In just under 30 days, 90% of our existing tenants moved across to Rental Rewards."

"After trying other platforms in the past, we needed a system that would help us manage costs and support the size of our rent roll. Head office helped us to realise that Rental Rewards was the best option for us as, compared to the alternatives, the savings were clear"

"The system is easy to understand and bolts onto our existing way of doing things and training and regular refreshers were provided throughout the process to ensure our staff were always comfortable. People can be afraid of change, how it will impact their business and how potential teething problems will be dealt with,” Carol says. “We didn’t experience any of that. The Rental Rewards team assisted us from the start, even helping with the wording of the correspondence sent to tenants and making suggestions for encouraging tenants to move over to the new system.“

The Results

Having moved more than 90% of the rent roll onto the Rental Rewards payment system, Raine & Horne City Living is already seeing a significant reduction in the time and costs associated with collecting and receipting tenant payments.

“With this system I have already reduced our costs by 30-40% a month, and I can use these savings to make the workload easier in other areas of our operation or to expand the business.” says Carol.

Works for Every Business

Rental Rewards is suitable for all real estate offices (Sales, Rentals and Commercials) ranging from the independents right through to large franchises, no matter the size of the rent roll. Service and support is personal, customised and ongoing and the savings in both time and money speak for themselves.

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“I’d certainly recommend Rental Rewards to every real estate office. Everyone should compare the system, service and support of Rental Rewards to what they are using now,” says Carol.

How Rental Rewards can help your agency

Your Tenants

The benefits of Rental Rewards include the fact that the tenant can get up to 55 days interest free period by using their credit card to pay their rent and, in many instances, earn credit card points from the card provider. The points the tenants earn are subject to the terms of their credit card and associated rewards program. If the tenant is a Qantas Frequent Flyer (QFF) member and uses their credit card to pay their rent, they’ll also receive 1,000 QFF points immediately plus 100 QFF points in each month they make a minimum payment of $1,500.

Ambassador Card loyalty membership as another benefit. As Australia’s premier member benefits program, the Ambassador Card offers tenants access to over 10,000 fantastic savings nationwide. Whether it’s dining, entertainment, travel, or shopping, the Ambassador Card is your key to incredible savings and exclusive deals.**

Your Business

You can pay all your business expenses on your credit card through our B2BPay system and earn 1 Qantas Business Rewards point per $100 that you spend plus full credit card points from your card provider including when you pay the ATO, government and utilities.

*Visa and MasterCard only.

**Applicable to fee paying customers only.