In a crowded Australian property market full of legislation changes, agencies can no longer rely on traditional processes. Operational efficiency, a better customer experience, and fast, secure payments now define competitiveness. Recognising this shift, the Raine & Horne Group partnered with Rental Rewards to modernise and strengthen its rent payment processes.
Having moved more than 90% of the rent roll onto the Rental Rewards payment system, Raine & Horne City Living is already seeing a significant reduction in the time and costs of collecting and receipting tenant payments.
With this system I have already reduced our costs by 30-40% a month, and I can use these savings to make the workload easier in other areas of our operation or to expand the business.
One of Australia’s most established and respected real estate brands, founded in 1883.
Raine & Horne has a nationwide network of offices specialising in residential sales, property management, commercial real estate and rural property. The group is known for combining local market expertise with the strength of a global brand.
Operating in an increasingly competitive and digitally driven property landscape, Raine & Horne continues to prioritise operational excellence, innovation and customer-centric solutions to better support both property owners and tenants.
From choosing a provider to moving tenants across, here is how the switch went for the Raine & Horne team.
We chose Rental Rewards because it has a known brand, significant market presence, better offering than other solution providers and is more trusted.
After trying other platforms in the past, we needed a system that would help us manage costs and support the size of our rent roll. Head office helped us to realise that Rental Rewards was the best option for us as, compared to the alternatives, the savings were clear.
The system is easy to understand and bolts onto our existing way of doing things and training and regular refreshers were provided throughout the process to ensure our staff were always comfortable. People can be afraid of change, how it will impact their business and how potential teething problems will be dealt with. We didn’t experience any of that. The Rental Rewards team assisted us from the start, even helping with the wording of the correspondence sent to tenants and making suggestions for encouraging tenants to move over to the new system.
We thought the main challenge during the changeover to Rental Rewards would be communicating the changes to tenants. Documents, templates and the on-site and on-phone support provided by the Rental Rewards team reduced the risks and potential impact of these changes, resulting in a smooth transition. In just under 30 days, 90% of our existing tenants moved across to Rental Rewards.
Rental Rewards suits all real estate offices (sales, rentals and commercial), from independents right through to large franchises, no matter the size of the rent roll.
Service and support is personal, customised and ongoing, and the savings in both time and money speak for themselves.
I’d certainly recommend Rental Rewards to every real estate office. Everyone should compare the system, service and support of Rental Rewards to what they are using now.
Tenants pay rent the way that suits them, by PayTo, bank account, PayID or credit card, with Set & Forget automatic payments and SMS and email reminders.
Tenants also receive Ambassador Card loyalty membership**. As Australia’s premier member benefits program, the Ambassador Card gives tenants access to over 10,000 savings nationwide across dining, entertainment, travel and shopping.
Pay your business expenses, including the ATO, government and utilities, through our sister brand B2BPay.
** Applicable to fee-paying customers only.
See the system, service and support for yourself. Our team handles onboarding, implementation and tenant support.
