NSW Legislation Resource Centre
From 19 May 2025, new legislation in New South Wales requires landlords and agents to offer tenants a fee-free and accessible way to pay rent. This includes payment methods such as bank transfers and Centrepay, ensuring tenants are not forced to incur additional charges just to meet their rental obligations.
At Rental Rewards, we’re here to make compliance easy. Our platform is already equipped with a PayTo option that qualifies as a fee-free method under the new rules — and better still, it offers faster settlements, automatic reconciliation, and 1 Qantas Point per transaction for agents who choose to absorb the small fee.
This page contains everything you need to prepare:
Ready-to-use communication templates for tenants
Legal reference points to understand your obligations
Step-by-step guides on enabling PayTo for your rental portfolio
Agent Resources
NSW Legislation Factsheet
To help agents understand the latest changes to the NSW Rental Laws, we’ve prepared this summary. Please note that these changes will take effect from 19 May 2025.
Email Template for Tenants
If you would like to offer your tenants a fee-free option like PayTo, you can use this email template to help you build your communication.
Agent Reference Guide
To assist agents with preparing tenancy applications, lease agreements, and applicant acceptance emails, we’ve developed a handy reference guide. It includes example wordings that be adapted to your documents.
